Return policy | Saki E-commerce - Chinese products supplier

Thank you for shopping with us! We aim to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we are here to help. Below you will find our return policy for international shipping from China to the USA.

Eligibility for Returns

- Time Frame: You have 7 days from the date of receipt to return any items.
- Condition: Items must be returned in their original condition, unused, unwashed, and with all tags and original packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain items are non-returnable, including:
- Customized products.
- Ready to ship products but are not eligible for selling again.

Return Process

1. Initiate a Return: Contact our customer service team at [customer service email] within 7 days of receiving your item to initiate a return. Please provide your order number and reason for return.
2. Return Authorization: Upon approval, you will receive detailed instructions on how to return your item.
3. Packaging: Securely pack the item(s) in the original packaging, if possible. Include the receipt or proof of purchase.
4. Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

- Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sakiecommerce@gmail.com

Contact Us

If you have any questions about our return policy, please contact us at sakiecommerce@gmail.com. We are here to assist you and ensure a smooth return process.

Thank you for choosing us! We appreciate your business and strive to provide the best service possible.